Return & Exchange Policy – Pick of Trends

At Pick of Trends, we strive to deliver quality products and a reliable shopping experience. Your satisfaction is important to us, and we understand that occasionally a product may not meet expectations. This policy outlines the conditions under which customers may request a return or exchange.

Our goal is to provide a fair, transparent, and customer-friendly process while maintaining product quality and hygiene standards.

Return Eligibility

Customers may request a return within 5 days from the date of delivery. To qualify for a return, the product must meet the following conditions:

✔ Unused Condition – The item must be unused, unworn, and free from any signs of damage, washing, or alteration.

✔ Original Packaging – All original packaging, tags, labels, accessories, manuals, and protective coverings must be intact.

✔ Proof of Purchase – A valid order confirmation, invoice, or receipt must be provided.

✔ Return Request – The return request must be submitted within the 5-day return period.

Items returned that do not meet these conditions may not be approved for return.

How to Initiate a Return

To begin a return request, please contact our customer support team with the following information:

• Your order number

• The product name or item details

• The reason for the return

• Clear photos or videos of the product (if the item is damaged, defective, or incorrect)

Once your request has been reviewed, our team will provide instructions for completing the return process.

Please note that returns should not be sent without prior authorization, as unauthorized returns may not be accepted.

Exchange Policy

We offer exchanges in the following situations:

✔ The wrong product was delivered

✔ The product arrived damaged or defective

✔ The item received is different from the description or order confirmation

If an exchange is approved:

• We will arrange a replacement product, subject to stock availability.

• If the requested item is unavailable, customers may choose between store credit or a refund.

For size-related exchanges in fashion products, availability may depend on current stock levels.

Items Not Eligible for Return

For hygiene, safety, and quality reasons, certain products cannot be returned unless they arrive damaged or defective.

These items include:

• Opened health and beauty products

• Personal care or hygiene-related items

• Products marked as clearance, final sale, or promotional items

• Items showing signs of use, wear, or damage

This policy helps ensure that all customers receive new, safe, and high-quality products.

Important Return Guidelines

To ensure a smooth return process, please note the following:

✔ Returns must be approved before shipping the item back

✔ Products should be securely packaged to prevent damage during transit

✔ Pick of Trends reserves the right to decline returns that do not meet policy requirements

Customer Support

Our team is always available to help with any questions regarding returns or exchanges.
Instagram: https://www.instagram.com/pickoftrends.official/
Email: [[email protected]](mailto:[email protected])
Website: https://www.pickoftrends.com
Contact us: 9708290904

We appreciate your trust in Pick of Trends and are committed to delivering a professional and customer-focused shopping experience.