Refund Policy

At Pick of Trends, we want our customers to shop with confidence. We carefully check our products before dispatch, but if you receive a damaged, defective, incorrect, or otherwise eligible product, we will work with you to resolve the issue fairly.

This Refund Policy explains when a refund may be provided, what products may not qualify, and how to request a refund. This policy should be read together with any Return & Exchange Policy published on our website.

Eligibility for a Refund

A refund may be considered when you receive a product that is damaged during delivery, defective, significantly different from what was ordered, or when we send you the wrong product. Refunds may also be provided if an order is cancelled by Pick of Trends because the product is unavailable or we are unable to fulfil the order.

Customers should inspect their order as soon as it is delivered and contact us within 48 hours of receiving the product if there is an issue. You may be asked to provide your order number, photos or a short video clearly showing the product and the problem.

Depending on the situation, Pick of Trends may offer a replacement, exchange, store credit, or refund.

Products That May Not Be Eligible for Refund

For hygiene, safety, and product-quality reasons, some products may not qualify for a refund once opened, used, worn, washed, or removed from their original packaging.

This may include underwear, lingerie, panties, shapewear, cosmetics, skincare products, lotions, dietary supplements, oral-care products, grooming products, personal-care items, and other hygiene-sensitive products.

A refund may also be declined where the product has been damaged after delivery because of misuse, improper handling, accidental damage, normal wear and tear, or failure to follow the product instructions.

Products sold as final sale, clearance, promotional, or non-returnable may also be excluded from refunds where this is clearly stated before purchase.

Change of Mind

Refunds are generally not provided simply because a customer changes their mind after receiving the correct product in good condition.

For fashion products, size or color exchanges may be available depending on stock availability and the condition of the product. Any such request will be handled according to our Return & Exchange Policy.

Incorrect or Damaged Products

If Pick of Trends sends you an incorrect product, or if the product arrives damaged or defective, please contact us within the applicable reporting period.

Keep the product, packaging, accessories, tags, manuals, and any other items included with your order until our team has reviewed your request.

Do not use, wash, modify, repair, or dispose of the product before contacting us, as this may affect your eligibility for a refund or replacement.

Refund Process

Once we receive your refund request, our team will review the information provided. In some cases, the product may need to be returned to us for inspection before the refund can be approved.

After the returned product has been received and inspected, we will inform you whether your refund has been approved or declined.

Approved refunds will normally be processed within 5–10 business days, although the time required for the money to appear in your account may depend on your bank, payment provider, or digital wallet.

For Cash on Delivery (COD) orders, approved refunds may be processed through an agreed bank account or supported digital payment method.

Shipping and Delivery Charges

Original delivery charges are generally non-refundable unless the refund is required because Pick of Trends sent an incorrect, damaged, or defective product.

If a return is requested for a reason that is not caused by Pick of Trends, the customer may be responsible for the return delivery cost where applicable.

If the mistake is ours, Pick of Trends will provide appropriate instructions regarding the return or replacement.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation and a full refund of any amount already paid.

Once an order has been dispatched, cancellation may no longer be possible. The order may instead need to follow the applicable return or exchange procedure.

Out-of-Stock or Unavailable Products

If you have already paid for a product that later becomes unavailable, Pick of Trends may offer you a suitable replacement, store credit, or a full refund for the unavailable product.

We will contact you when such a situation occurs.

Refunds for Supplements, Skincare and Personal-Care Products

Due to health and hygiene considerations, supplements, skincare, body-care, grooming, oral-care, and similar products generally cannot be refunded after the packaging or safety seal has been opened unless the product was damaged, defective, expired, incorrect, or otherwise eligible under applicable consumer law.

Customers should check the product, packaging, expiry information where applicable, and other relevant details before opening or using the product.

Fashion Products

Fashion products must generally be returned in their original condition with tags, packaging, and accessories intact.

Products that have been worn beyond reasonable inspection, washed, altered, stained, damaged, or otherwise used may not qualify for a refund.

For underwear, lingerie, panties, shapewear, and similar hygiene-sensitive products, stricter return restrictions may apply.

Refund Approval

Submitting a refund request does not automatically guarantee approval. Each request may be reviewed based on the condition of the product, the reason for the request, the evidence provided, and the circumstances of the order.

Pick of Trends reserves the right to reject requests that do not meet this policy, subject to applicable consumer protection laws.

Contact Us

If you have a problem with an order or would like to request a refund, please contact Pick of Trends Customer Support and provide your order number, customer name, contact number, reason for the request, and photos or video where relevant.

Website: www.pickoftrends.com
Email: [email protected]
Phone: 9704583459

WhatsApp: https://api.whatsapp.com/send/?phone=9704583459&text=Source:%20https://www.pickoftrends.com/

Please do not send a product back without first contacting our customer support team and receiving return instructions.

Consumer Rights

Nothing in this Refund Policy is intended to limit any rights that customers may have under applicable consumer protection laws. Where applicable law provides greater rights than this policy, those legal rights will apply.